FAQs
Free UK Shipping
UK shoppers enjoy complimentary shipping on all orders. Shipping is handled with tracking services, and a signature will be required upon delivery, ensuring that your cherished pieces reach you safely and securely.
All orders will be provided with a Royal Mail Special Delivery tracking number as soon as the item has been dispatched. ​
Returns
Thank you for considering shopping with The Gem Edit. I appreciate your interest and want to ensure you have all the information you need to make a confident purchase. Please read the RETURNS POLICY carefully as well as my "Wear and Tear" section below for more information.
Ring Resizing
I do not provide ring sizing services as I believe it is more accurate to resize a ring after you have tried it on. The thickness of the band can affect the fit, meaning you may need to size up or down from your usual size.
Most rings in the collection can be resized by a couple of sizes; however, if you are unsure, please get in touch.
Worldwide Shipping
For international orders, shipping costs will be calculated during checkout. If you spend over £300, you will receive free shipping!
If you desire expedited delivery, please get in contact for personalised assistance.
If your country for delivery does not appear, please get in contact, as I may need to add this destination to the list, especially if it is the first time I am delivering there.
For international shipping, please note that customers are responsible for understanding and covering any country-specific customs duties and taxes that may apply upon delivery. It is crucial to be informed about these potential additional charges.
Ring Sizing
If you have a ring that fits, you can use ring sizer apps to measure the ring size. Below is a ring size conversion table; however please note that conversion sizes are approximate.
Wear & Tear
Since these pieces have been loved before, it's important to note that, due to their second-hand nature, they may bear the gentle marks of history.
Rest assured, I am committed to transparency and accuracy. Imperfections will be described in product descriptions, ensuring you have a clear understanding of the condition of each piece. I want to make sure that you are always making an informed decision, so please feel free to get in touch for further information.
Quality Assurance
At The Gem Edit, I take great care to ensure the authenticity and quality of each piece. To guarantee this, every item undergoes examination by either a certified gemologist or a jeweller.
Hallmarks are official marks struck on pieces to certify the content of precious metals or gems within jewelry. These hallmarks are verified during the authentication process.
This meticulous process not only assures the authenticity of each piece but also ensures confidence and peace of mind for you when considering a purchase.
Get in Touch
If you have any questions or concerns that aren't addressed in the FAQ section, please don't hesitate to get in touch. I'm always here to help and will do my best to provide you with the information you need. You can reach me through the contact page or by sending an email. I look forward to hearing from you!